The following are the FAQs as they appear on the Merchant Shares Website. I put them here for your convenience.
Which countries are eligible to participate in Merchant Shares?
Residents 16 years and older from all countries are eligible to join Merchant Shares. In cases of suspect, we may ask for your ID and other documents to verify your identity, address and age. Merchant shares is not liable for any tax or licensing to operate or for conducting business with you in your country or locality.
How do I register and start ?
Registering is simple and totally free!!! You just need to enter your requested details on the Join Now form, then follow the instructions sent to your Email to complete the registration process.
Can a member have multiple accounts in Merchant Shares ?
No, each person can only create a single account, multiple accounts for an individual member is strictly prohibited in our system. We may ask for your ID and other documents to verify your identity, address, age and authenticity of your account. Violation of this rule will result in the termination of all Merchant Shares services and deactivation of the account(s) with or without the notification.
Can my family and I use same computer to register and access accounts ?
Yes, you and your family members can use the same computer for both registering and accessing accounts. However, each member will need to have their own account, as multiple accounts for a single member are strictly prohibited.
Can more than one person use the same Internet and IP address to create new accounts ?
Yes, our system allows up to 3 new registrations from a single IP within a 24 hour period. Please wait until the 24 hours have passed to register additional accounts.
I want to create an account in a particular payment system, but am not sure how this is done ?
It is fairly easy to open an account with any of the payment methods accepted by Merchant Shares. If you are having any difficulties registering with a particular system, try searching for instructional videos on YouTube by entering the payment system’s name in the search field. The videos will explain the registration and money handling processes in detail. Click here to see the payment method we support.
I forgot my account password. What can I do ?
Use the password reset option available here.
I forgot which e-mail address I had used for registering in the system. What can I do ?
Contact our customer support via email support. In such a case, you may need to provide as many details as possible to help verify your identity. The common method is to provide your deposit transaction details, so do not forget to send this information in the support email.
I no longer have access to the e-mail account that I used for registration in the system. Can you change the e-mail in my account?
Unfortunately, that is not possible. It is your responsibility to ensure that your email and payment method accounts are secure. However, Merchant Shares has a default security feature which allows withdrawing profit into the same payment system(s) account that you used for your deposit(s).
How do I make a Deposit so I can invest?
Go to your Dashboard, click on Deposit and follow the instructions available on your screen until your deposit from your respective payment method and funds has arrived in your Merchant Shares wallet.
What are the Deposit Limits and Fees in Merchant Shares ?
The applicable limits and fees are shown on the Limits and Fees page.
Can I make multiple deposits using different payment systems ?
Yes, you can. Keep in mind that whichever payment system you use for an investment, your withdrawals will be sent to that same respective payment system. You can keep track of your withdrawal history on the Withdrawal page, as well as in your payment system account.
The amount that I had deposited or withdrawn is less than what I had expected. Was I charged fees ?
Based on fees charged to Merchant Shares by exchangers, brokers, swaps, payment systems and transactions, fees are required for deposits and withdrawals.
I have a missing Deposit. What should I do ?
Missing deposits need to be reported within 7 days to the Merchant Shares Helpdesk. Choose the “Deposit” ticket type and include all the relevant details: reference/batch/transaction numbers, your payment processor id and the deposit amount. Please wait for a response from support first before replying, to retain the position of your ticket in the queue.
How can I deposit via BTC-e or BTC ?
BTC can be traded in BTC-e site. You need BTC-e USD balances to use in MS.
Here is the process for it:
login to https://btc-e.com/ then click on Finances (https://btc-e.com/profile#funds), to generate code you must have balance in USD, if you do not have balance in BTC then click on trade (https://btc-e.com/exchange) and trade your BTC to USD.
In the Finance page click on withdraw button at right side of USD (https://btc-e.com/profile#funds/withdraw/usd) on “Withdrawal on the purse:” select BTC-e Code and put how much amount to generated, it will send you email to confirm and reject with link. Once you click on confirm link in email it will give you code to use.
Profit and Returns
How much will be my total return when making an investment in Merchant Shares?
You will receive a total return of 150% of your investment. Your total return includes both your deposit (100%) + your profit (50%).
How much are the returns that I can receive daily?
We guarantee a minimum return daily of 0.25% and up to the maximum of 2.25%. Daily return rates are based on the traders performances on various tradings.
Why are the returns on weekends just 0.25% for Forex, Commodities and Stocks ?
Since we are doing real trading which is only operational on business days, the maximum returns are not available on weekends. We manage to cover the returns on non-business days with additional funds we have collected throughout the week.
Why is the daily return lower than other investment programs who claim to pay around 5% per day ?
Programs offering such high returns are typically HYIPs that involve a very high level of risk, with zero guarantees that they will not fail or disappear at any time.
Merchant Shares is a company offering a portfolio management service, is legally registered in Dominica, has been operating locally since 2007 and has a 30-day Money Back Guarantee.
For years, the unique business plan designed by Merchant Shares has proven to be incredibly stable and consistent for hundreds of thousands of satisfied members.
How do I make an Investment?
Go to your Dashboard, click on Invest to use your deposited funds or to use your transferred profits/commissions from the respective wallet and choose one of our 4 investment sectors.
Is it possible to invest into more than one sector?
Yes, simply choose the investment sector(s) that interest you. Percentages returned daily are based on the results of the market profits gained for that sector. Investment sectors offered are Web Ads, Forex, Commodities and Stocks.
What do you mean by Active, Inactive, Expired Investment ?
Active investments are still generating daily returns, not yet given you the full 150%.
Inactive investments have given you the full 150% return and you still need to transfer all remaining profit to your wallet for withdrawing or investing.
Expired investments have given you the full 150% return and you have already transferred all remaining profit.
Is there a compounding option in Merchant Shares ?
Yes, you can effectively compound to maximize your portfolio by first transferring your Profit Available into your wallet and then make a new investment. A minimum amount of $2.50 from an individual investment is required for transfers. A minimum of $18 is required when making a new investment from transferred profits. To transfer your Profit Available, click Here.
What are the investment limits ?
We have following investment limits, which keep changing based on fund management capacity of finance department:
$1000 in last 24 hours
$2500 in last 7 days
$5000 in last 30 days
How do I transfer my Profit Available so I can invest or withdraw ?
Go to your Dashboard, click on Transfer and there you will see investments that have recently given you returns above $2.50 that are eligible for transfers. After transferring to your wallet, you can again invest or withdraw to payment method instantly. Your “Profit Available” is defined as all returns recently given from all active investments above $0.00.
Can I transfer and withdraw profits/commissions from my new investments ?
Yes, you can transfer profit/commissions any time instantly to your internal wallet as soon as you have minimum transfer amount.
I have less than the minimum transfer amount required and it’s last part of my profit. Will I be able to transfer this amount ?
As its a last part of your investment, there is no limit to transfer funds to your internal wallet.
When will I receive my withdrawal ?
All withdrawals are processed instantly.
Is there a waiting time before withdrawing ?
After you have transferred your Profit Available/Commissions to your Merchant Shares wallet, you can withdraw it to your respective payment method account instantly. The minimum amount to withdraw is $5.
When I deposit using one payment system, can I withdraw into another payment system ?
No, this is not possible due to our AML policy, as we are fully compliant to local regulatory authorities. This is also needed to correctly balance and record funds from deposits, investments, transfers, withdrawals and commissions.
What are the Withdrawal Limits and Fees in Merchant Shares ?
Withdrawal fees include, but are not limited to payment method transaction fees in the company/merchant account, e-currency conversion fees, bank transfer fees, trading swap fees, trading platform account withdrawal fees and exchangers. These fees can vary so from time to time, your withdrawal fees are revised to reflect what the company account must pay. The limits and fees applicable are given on the limits-fees page.
I have more than the minimum withdrawal amount in the Profit Available. Why I am not able to withdraw this exact amount ?
Your “Profit Available” is the total returns from all your active investments over $0.00. To withdraw, you must first transfer returns and/or commissions to your wallet.
I have pending/missing withdrawal. What should I do ?
This rare occurrence is due to a server communication error between the servers of the payment method and Merchant Shares. Please wait up to 5-15 minutes before reporting via support ticket, choosing the appropriate ticket type. You must be report this issue in a ticket within 7 days and provide all the necessary details in your ticket and wait for a response before replying, which under normal circumstances within 24-48 hours.
Although I received my withdrawal in my payment method account, but this same amount is shown as pending on my withdrawal page. What should I do about this error ?
You can send your received transaction details via support ticket, we can update it to completed transaction. Monthly audits are performed to correct such transaction errors. However, it is your responsibility to report such issues via support ticket. After correcting this issue, it is possible that your account show a negative balance having more withdrawn than earned, which is normal.
Does Merchant Shares have a referral system ?
Yes, you are given 5% commissions instantly once your referral’s deposit has been completed.
To use your advertising link to invite others, click Here.
How do I withdraw or use my referral commissions to make a new investment ?
You will first need to transfer your referral commissions to the wallet.
A minimum amount of $2.50 commission is required for transfers.
To transfer your commissions, click Here.
Why didn’t I receive commission when my referral transferred his profit and invested ?
Commissions are not given to sponsors when investments are made with transferred funds. When referrals make deposits from their payment system, sponsors earn 5% commissions.
Do you provide multi-level referral commissions ?
No, there is only one Level of referrals and commissions in Merchant Shares.
Can I change my sponsor ?
Yes, you can change it yourself in your profile, but only if you have not yet made a deposit.
Which e-currencies are accepted in Merchant Shares ?
The accepted payment methods in Merchant Shares are Neteller, Paytoo, SolidTrust Pay, Perfect Money, OKPAY and PAYEER. Some allow the use of credit/debit and bank cards, Paypal, Bitcoin, Litecoin and other e-currencies. To make a Deposit to begin building your investment portfolio, click Here
I do not have funds on any of the payment systems you accept. Can I use PayPal, Payza, btc-e, Bitcoin or my VISA / MasterCard ?
It is very easy to transfer funds from one payment system to another using exchange sites. Some exchange sites allow funding using credit cards and wire transfers. Exchange sites can be easily found by performing a Google search.
Our supported payment system Paytoo allows funding using PAYPAL, UKASH and cards.
Beware! Individual “brokers” offering exchange services on social network websites or via Skype are highly likely to be fraudulent.
Can Merchant Shares help to exchange e-currency in different payment processor?
At this time, we do not offer this option. However, we are in process of linking with top e-currency exchangers that may be suitable to assist you in exchanges. We also may introduce our own exchanger facility in future.
Do you directly accept Bitcoin ?
Bitcoin is not directly accepted. However, you can load your Bitcoins into SolidTrust Pay, OKPAY, Payeer or Neteller. You can also use an exchanger for Bitcoins into USD and then fund one of our accepted payment method for depositing and withdrawing in Merchant Shares.
Can I change my payment method ID in my account ?
This is not possible for an unverified Merchant Shares member. But it is possible for verified members based on your case that need to change payment method account. When you are a verified Merchant Shares member, only after all the investment(s) is inactive (already paid 150%) then you your old wallet balance be transferred to new wallet balance. This is applicable for hacked account, country not supported by payment method.
How can I add my payment method ID in my Merchant Shares wallet ?
It will be added automatically when you deposit for the first time into Merchant Shares.
I need to remove/change payment method accounts, How can I do that ?
Accounts that are used to do any transaction like deposit, withdraw commissions are linked with transaction record. As a result it is not possible to remove/change in MS system due to compliance and technical issue.
What are the Merchant Shares required verification levels ?
As per our AML policy, all members who have invested more than $250 total must be verified, according to the levels below:
~ Above $250 Phone verification required
~ Above $500 Phone & Identity verification required
~ Above $1000 Phone, Identity & Photo verification required
~ Above $2500 Phone, Identity, Photo & Address verification required
This is the same process as verifying your account with payment method company.
What are the benefits of becoming verified ?
Verification is always benefit for members. Since there is less security and fraud investigation required, support tickets of verified members are replied first or within 24 hours, under normal circumstances. In addition, adjustment requests are more easily accomplished, such as changing your payment method ID and updating to your profile details. For all such requests, please submit a support ticket with full details to the Merchant Shares Helpdesk.
Refund and Chargeback
Do you have refund policy ?
Yes, we do have 30-day Money Back Guarantee, with no questions asked. You can do a refund yourself by cancelling your investment and then withdraw the amount. Refunds reflect deductions of the 5% commission given to your sponsor and the withdrawal fee, with the remaining amount sent to the same account used for your deposit. This policy will be void when you withdraw your profit from any investment or transfer any funds inside MS system and this means that you have accepted to continue the program. Refunds are applicable for your first time investment only.
Can I request a refund more than one time ?
No, refunds are offered one time only. To avoid potential fraud, refunded members have tested our system already, so additional refunds or requests for refunds are strictly prohibited.
What is the procedure to get refund ?
Within the period of 30 days, you can cancel your investment anytime, then your investment amount will be transferred to your respective Merchant Shares with applicable fees charged. From the wallet, withdraw your refund to your payment method account.
What happen when chargeback received to MS ?
If chargeback are issued from payment method company to our account then we will cancel the investments, deposits from member and do negative balance adjustment of 5 times.
We also do negative balance of referral commissions given to sponsor.
What is a Merchant Shares Representative ?
Members from all over the world are offering their assistance in a variety of languages and cultures are ready to be your sponsor to best help you sign up and understand Merchant Shares.
What are the benefits of becoming a Merchant Shares Representative ?
As a Representative you will have your own Join Me and personal Website button advertised on the Merchant Shares public website. New visitors needing a sponsor who can best help them can become your referral, giving you commissions when they make new deposits.
Are there any Representatives from my country and fluent in my language ?
There are Representatives from various countries fluent in a large variety of languages ready to assist you. Click here to view the Merchant Shares Representatives.
I have updated my Representative message, when will it be published ?
Whenever you update your message, Merchant Shares staff need to review and approve it. Your old Representative message is shown until it has been approved.
How can I become a Representative ?
You must be a fully verified Merchant Shares member to become a Representative. A blog or website is required that has an easy explanation of Merchant Shares and instructions in English language and your local language (optional).
What is a Member Testimonial ?
It is a user experience sharing with other Members like you who have been using Merchant Shares. Your testimonial may be positive or negative based on your own personal view.
What is the benefit of writing a testimonial ?
After you submitting your testimonial, it will be reviewed and published on the website, along with a Join Me button. New website visitors who read about your experience in Merchant Shares can sign up as your referral giving you referral commissions when they make new deposits.
I have updated my testimonial, but it is not published ?
Whenever you update it, staff member need to see it and approve it. So till it gets approved your old testimonial is shown.
Does Merchant Shares have any Social Networking sites ?
Yes, Merchant Shares has an official Twitter, Facebook page, Google Plus page for published official news and updates.
I have tried to join the Facebook Group, but it says it is not available, why ?
The Merchant Shares Facebook Group is closed group of independent members. Any existing member who is already in that group can add you. If you need to get join, contact any regional representative to add you in the group or request to join the group.
Are the Facebook Group admins staff or owners of Merchant Shares?
No, they are not. The Facebook group is an independent group of members who volunteer for positive interaction, better user experience, share ideas and assist other members. This group can also help with solutions and feedback for Merchant Shares to help make Merchant Shares better for all.
Who is the owner of Merchant Shares ?
Merchant Shares is not a website running by a person or admin. It is a corporation running via a team of staff members. They work 24×7, 365 days to generate profit via respective works. Our executive team member are from Dominica, Malaysia, India and Dubai. Other staff working from around the world via online. We have a confidentiality policy not to disclose the owner and staffs details in public.
I have not found an answer to my question. What should I do ?
For general questions, you can use our Live Chat support system for immediate assistance.
Or use our HelpDesk ticket system and we will reply within 24 to 48 hours.
Visit the Facebook Group and you may find your answers in posts made by other experienced members.
Please send us a support ticket with suggestions for the FAQ and we will consider adding more information.
You can access these FAQs directly from the Merchant Shares site here.